Return And Refund Policy

At Strong Nation, your satisfaction is our top priority. We are committed to delivering every order in perfect condition and ensuring a smooth shopping experience from start to finish.

While we strive to maintain the highest standards in packaging and dispatch, we understand that issues may occasionally arise during transit. Please review our return and replacement policy below:

✅ Eligibility for Return or Replacement

We only accept returns or replacements under the following conditions:

  • Damaged Items: If the product is physically damaged during transit.

  • Defective Products: If the product is not functioning or has a manufacturing defect.

Incorrect Items: If the product delivered does not match your order (wrong variant, size, or product).

📸 Reporting a Problem

If your order falls under any of the above categories, please follow these steps:

  1. Notify us within 48 hours of receiving the delivery.

  2. Send an email to [your support email address] or contact us via our Contact Us page.

  3. Include the following in your message:

    • Your order number

    • A clear description of the issue

    • Photographic or video evidence of the damage/defect

This helps us process your request quickly and efficiently.

🚫 Non-Returnable Items

Please note the following items are not eligible for return or replacement:

  • Opened or used products

  • Products returned without original packaging

  • Claims raised after 48 hours of delivery

Due to hygiene and safety reasons, we cannot accept returns once a product has been opened or used.

📦 Replacement Process

Once your claim is reviewed and approved:

    • A replacement product will be shipped to you at no additional cost.

    • In some cases, we may initiate a pickup of the defective item or request it to be returned before processing the replacement.

    • Refunds are not issued unless a replacement is not available or the issue cannot be resolved.

🙏 Thank You for Understanding

We appreciate your trust in Strong Nation and thank you for understanding that returns are limited to genuine issues. Our goal is to ensure every product you receive is of the highest quality and satisfaction.

For further assistance, feel free to contact us anytime.